Do you want fries with that?

In my long working life I've traversed the public sector, the private sector and the community sector - not lots of people can say that. I've seen the best – and the worst – of them all. Lately I've noticed a whole new approach to how local businesses interact with me. It's the 'do you want chips with that' approach to upping the spending ante. Given the way that over the last few decades we have started to treat public and community services like private businesses – and often turn them into private businesses – I expect to see this become more widespread.

As businesses go all out to recover from the economic ravages of the pandemic I’ve noticed a whole new approach. Everywhere I get asked ‘how was my day?’ This can become very irritating. I don’t even like to ask myself how my day was.

 

'Do you want fries with that?'

Alongside this new chumminess, there’s an enthusiasm to remind you of extra ways to spend money. It’s the ‘do you want fries with that?’ approach to upping the ante.